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Re: Service Writer sending customers elsewhere!!!
Posted to Shop Management Forum on 9/9/2005 1 Reply

I think you misunderstood me, Gary. I'm not arguing the SW's case, I'm arguing John and Steve's. The SW was WRONG--it's in Ray's company policy manual, period. My disagreement with him came from his flippant statement that there's no good reason to turn down w... Login to read more.

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