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Re: I finally did it, insulted a potential customer
Posted to Shop Management Forum on 9/29/1999 2 Replies

[...trimmed text...]

He sounds like the target for one of my favorite questions to ask:

"Were you looking for a long lasting, high quality repair? Or...the cheapest way it can be patched together?"

That sets the stage... Login to read more.

2 Replies Received (View Replies)