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Re: The Rest of the Story or Help Me Do My Job
Posted to Shop Management Forum on 8/19/2005

The problem with this is you have nothing to fix and if you just send the "customer" away it WILL happen again and he may think (or say to others), "I took it to Richard and he couldn't fix it".

So here's what I do;

"Mr. customer, that must really be incon... Login to read more.