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International Automotive Technicians Network
Re: Cancelled Appointments
Posted to Shop Management Forum on 6/23/2005

I never overbook so if/when someone cancels or just isn't there when I arrive as scheduled it's lost time and time is money. I don't go back. Too many "GOOD" considerate customers more deserving of my time. It only happens once or twice a year so it really isn... Login to read more.