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Re: Cancelled Appointments
Posted to Shop Management Forum on 6/23/2005 6 Replies

Yikes, Tom Ham said to overbook a bit. It might work for Tom (and you), but it would be a major stress inducer here. We underbook nearly every day to allow for the upsells and emergencies. I guess that won't help you, though.

One thing that we have done is t... Login to read more.

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