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International Automotive Technicians Network
Re: Customers worth losing even before you get them
Posted to Shop Management Forum on 5/29/2005

I enjoyed Scott's use of the gut word also. Reminded me of "It Would Gag A Maggot In A Gut Wagon".

The only thing worst then losing some customers would be keeping them. I use to have a few that just the sound of their voice saying, "Mr Farrell, this is Miss... Login to read more.