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International Automotive Technicians Network
Re: Customers worth losing even before you get them
Posted to Shop Management Forum on 5/29/2005

I have a very good customer that kept me busy and rich with her '93 Seville for years. She now has a '01 Lincoln LS. She called me Friday asking my price on replacing the compressor. I told her I'd have to look at the car first. She said the car was at the dea... Login to read more.