How would you handle this?

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Posted to Shop Management Forum on 5/20/2005 30 Replies

I've got a situation at my shop I'd like your input on.

I have a first-time customer who was referred to me by a state inspection facility (who refers a LOT of work to me). This VietNamese man, whose english is very limited, pulls up with his '97, Quad 4, Gr... Login to read more.

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