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International Automotive Technicians Network
Re: You're the Customer - How Does this make You Feel?
Posted to Shop Management Forum on 5/16/2005

Hi Mark,

As a customer I would feel frustrated and confused. One shop gives me free advise and the dealership say something else. The free advise could be construed as trying to be helpful. However after the the free advise and dealer visit I could become a ... Login to read more.