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Re: You're the Customer - How Does this make You Feel?
Posted to Shop Management Forum on 5/15/2005 1 Reply

I once diagnosed a Crown Victoria with bad converters. I tried to save the customer some money and sent them to a local muffler shop. The customer came back about a month later with the ck eng light on. The muffler shop pulled the codes and sold them 02 Sensor... Login to read more.

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