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International Automotive Technicians Network
Re: You're the Customer - How Does this make You Feel?
Posted to Shop Management Forum on 5/15/2005

I'll tell you how it's done around here as I have been involved in quite a few of these. One just last week. If I am sure a converter needs to be replaced and the car qualifies to be covered under the 8/80K federal warranty, I send them to the local dealership... Login to read more.