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International Automotive Technicians Network
Re: You're the Customer - How Does this make You Feel?
Posted to Shop Management Forum on 5/15/2005

If I were the customer I would be upset with the original shop for not telling me that it a covered item the first time. I would wonder why they cleared the code so the dealer couldn't verify.

I lost count of the number of customers that come in and say my c... Login to read more.