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International Automotive Technicians Network
Re: You're the Customer - How Does this make You Feel?
Posted to Shop Management Forum on 5/15/2005

Several things would be going through my mind... like first.. why didn't the indie shop tell me about the possiblity of warranty on the first visit?

I understand the SA telling the customer upfront about a possible diag. charge that they might be reponcible ... Login to read more.