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Re: Relationship Marketing Applied to Real Job—Part 2
Posted to Shop Management Forum on 4/26/2005

I said pretty much the same thing in George's Part 1 thread, Bob. Mech A did his job, just as you say. Whether the customer wants to fix the car properly is not in Mech A's purview. The two threads keep talking about oil leaks; but ignoring, or removing, the s... Login to read more.