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Relationship Marketing Applied to Real Job—Part 2
Posted to Shop Management Forum on 4/25/2005 7 Replies

Here's Part 1 in case you missed it:

[...] [[...]]

Mechanic A is only covering his backside, if you ask me. He doesn't appear to have any real concern with what the customer wants. He also isn't considering money in this situation, either.

Mechanic B i... Login to read more.

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