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How to make customers love to pay for testing
Posted to Shop Management Forum on 4/14/2005 5 Replies

Have a customer with a 2002 Acura MDX that's still under warranty. He had it into us with a serious rattle. We found a TSB that said it could be caused by loose tie rod ends. We found the tie rod ends to be loose.

He takes it to the nearest Acura dealer an h... Login to read more.

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