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Re: Estimate ready--what to say when you call the customer
Posted to Shop Management Forum on 4/13/2005 4 Replies

I spend money at repair shops for a living as a extended service contract rep. And the procedure you just outlined would would be a shock to me. It's very good and can think of maybe one shop I deal with that actually does this to some degree, and if I ask a q... Login to read more.

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