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International Automotive Technicians Network
Re: Upset Customer
Posted to Shop Management Forum on 3/25/2005

What do you want to know? You can't force cutomers to fix their cars. I have a suspicion that you tore it down, without an understanding that he PAYS you for the tear-down time, even if he decides not to repair the vehicle. If that's the case, you're stuck wit... Login to read more.