× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: do you want to be the hero?
Posted to Shop Management Forum on 3/23/2005

I have often told my customers in a situation similar to this: "Your best interest is my best LONG TERM interest. SHORT TERM, it might be profitable to do something not in your best interest, but we plan to be around LONG TERM. We will not knowingly do anythin... Login to read more.