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Re: Business Practices, Marketing, and ABCD
Posted to Shop Management Forum on 3/14/2005 3 Replies

Good old Lou is truly one in a million. Most guys like Lou are the first to come back moaning about how his car "never did that" until he dragged it to my shop, and I should refund all his money; fix everything on his list for free! And he has probably called ... Login to read more.

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