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International Automotive Technicians Network
Re: Giving the Customer a good explanation.
Posted to Shop Management Forum on 3/9/2005

I can see it now the new currency of Pennsylvania :)

Where the proverbial rubber meets the road is once he takes the Hal Bucks Kevin Bucks Whoever Bucks he has to walk to his car when done saying to himself, WOW now that was service! A timely callback and he... Login to read more.