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Re: Giving the Customer a good explanation.
Posted to Shop Management Forum on 3/9/2005 17 Replies

Hello Hal,

I think you did fine as far as you went. You explained the very important value of having a skilled technician inspect the car.

An additional step would include several oil filters cut apart for display to demonstrate the obvious difference betw... Login to read more.

17 Replies Received (View Replies)