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Giving the Customer a good explanation.
Posted to Shop Management Forum on 3/9/2005 53 Replies

Today a new face came through the door. After a few minutes he realized that we were not where he was looking for, he said he received a mailer that said the oil change would be $14.99 and is that my shop?

I said no that is not us but the shop he is look... Login to read more.

53 Replies Received (View Replies)