× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Make Your Life Easier...STOP Debating With Customers Up Front
Posted to Shop Management Forum on 3/9/2005

DAMON,

I never do what Im told, especially by a customer. Maybe thats my problem lol. Take the order with a smile, diagnose, tell the truth, and get paid for it. Pretty simple stuff. Then again, if we do what were told, then the customer has to warranty thei... Login to read more.