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International Automotive Technicians Network
Re: Make Your Life Easier...STOP Debating With Customers Up Front
Posted to Shop Management Forum on 3/9/2005

Good policy. Even at extended service contract we get people all the time wanting to argue up front before diag. wanting to know if covered. And often tell us it needs something thats not covered. Before getting into arguments, I just explain that we will get ... Login to read more.