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International Automotive Technicians Network
Re: Customer service: Why am I always the one to pay?
Posted to Shop Management Forum on 3/1/2005 3 Replies

What makes the Saab story so bad is that besides not getting but 15% or less parts discount the labor is 3-4 times what it takes to put a MB or BMW transmission in. The fool thing is the pan of the engine and the whole unit must be removed and switched.

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