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International Automotive Technicians Network
Customer service: Why am I always the one to pay?
Posted to Shop Management Forum on 3/1/2005 25 Replies

Last August a good customer began to notice transmission bearing noise on his 1992 Saab 900 five-speed. As price was not a concern, we recommended a 'factory rebuilt' transmission from Saab. We replaced the transmission on 19 August. Not a very profitable job,... Login to read more.

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