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Re: Oh Oh, Do you tell the customer? WWYD
Posted to Shop Management Forum on 2/25/2005 2 Replies

I would agree with the first part except they did the intake before the customer said "Hey we have a warranty." When we said we may not pay for that with no pre-approval they just stated we'll just billthem. You are correct though that's why they would do it. ... Login to read more.

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