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anyone got the current 'statisics' for.....
Posted to Shop Management Forum on 1/29/2005 2 Replies

Average number of friends and family that a dissatisfied customer will tell? Last I remember, it was 15

Average number of friends and family that a satisfied customer will tell? I think it was "none".

Fill in the blank:

only one in ______ dissatisfied cu... Login to read more.

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