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International Automotive Technicians Network
Re: calling customers after service
Posted to Shop Management Forum on 1/26/2005

I've been doing it for years, and I think it's a great thing to do. Many customers thank me for checking with them, and some even brag about my doing it when recommending me to their friends.

I try to call 3-5 days after the work was done. I strongly suggest... Login to read more.