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International Automotive Technicians Network
Re: Unhappy Customers.....Help Me Out Here!
Posted to Shop Management Forum on 1/23/2005 2 Replies

Seems communication is at the root of most customer complaints, so....

(canned job-rough draft)

CC-CUSTOMER COMPLAINT NORMAL PERSON

1) Listen carefully. (Its their perception its their reality.)

2) Sincere apology for the misunderstanding. (Do not proj... Login to read more.

2 Replies Received (View Replies)