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Sometimes we do our job too well
Posted to Shop Management Forum on 11/5/2004 29 Replies

3 Days ago we put a set of front brake pads for a customer whom we'll call Mrs Zippy. Very nice lady but always in a hurry. Last night she calls at closing time. She's not really mad but wound up like an 8 day clock.

Me: good afternoon Custom Auto

Mrs Zipp... Login to read more.

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