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Re: Life on this side of the counter---Long post.
Posted to Shop Management Forum on 11/1/2004 1 Reply

This guy is missing the most basic stuff:

1. No matter how busy, you make eye contact when the customer enters and say "I'll be with you in just a minute!" Similar to being seated in a restaurant you should get a menu and a drink IMMEDIATELY regardless of th... Login to read more.

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