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Advice regarding customer complaint
Posted to Shop Management Forum on 10/13/2004 20 Replies

Hi everyone, I need some advice/input on a recent customer complaint. Here are the details of what happened.

9/13/04: We replaced 2 drive shafts and did an alignment on the customer's 97 Nissan Maxima. No worn front-end parts found.

9/14/04: Customer calls... Login to read more.

20 Replies Received (View Replies)