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International Automotive Technicians Network
Re: Customer service basics
Posted to Shop Management Forum on 9/17/2004

Sincerity is the key. Once you can fake that you have it made! VBG

Seriously I think being genuinely concerned for people is the most fundamental principle you can follow. Be nice, say please and thank you, yes sir & yes maam, say yes frequently with an occa... Login to read more.