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Re: Fired a Customer, Is my usefulness in this business ending?
Posted to Shop Management Forum on 9/13/2004 37 Replies

Well, Steve, that's the difference between a diagnostician like Don and a Parts swapper. He has a handle on how to test things, and seems to do very well at it. He doesn't need to specialize in a brand, even though he kind of really does have his strong brand ... Login to read more.

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