× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Questions About Employee Performance Standards
Posted to Shop Management Forum on 9/4/2004

[...trimmed text...]

I am not a service adviser or salesman. The first thing I'd want to look at is the customer. Have they been pre-qualified? At this point in the process their needs have been identified and defined and... Login to read more.