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International Automotive Technicians Network
Re: Showing customers what they pay us to do
Posted to Shop Management Forum on 8/11/2004

It happened today. Showed a customer a digital printout of a picture of his leaking oil pan gasket. He said as follows "Wow! hey honey" (his wife) "Look at this! He actually took a picture of what was leaking. Wow! Thats a great idea." Needless to say the sale... Login to read more.