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International Automotive Technicians Network
Re: Showing customers what they pay us to do
Posted to Shop Management Forum on 8/11/2004 1 Reply

If the customer flat out said the tech was a liar, and I believed the tech was being truthful, I would have said "Diesels turn their oil black within 5 minutes of changing. I'll change it again to prove it, but if it turns black as I say, you're going to pay f... Login to read more.

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