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International Automotive Technicians Network
Re: What's the most embarassing screw-up at your shop?
Posted to Shop Management Forum on 8/9/2004

Circa 1984

Customer has a 77 Grand Prix towed in , possible major engine noise.

Tech pulls it in his bay checks it out say the lower end is going away and needs a motor.

I put a estimate together and call the customer and walk him through all the detail ... Login to read more.