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Defining Good Customers … By The Numbers
Posted to Shop Management Forum on 7/27/2004 9 Replies

SMF,

I believe it is Car & Driver that has a formula called a “fun factor.” On certain comparison tests of vehicles, they take objective numbers like 0-60 times, quarter mile ETs, braking distances, slalom speeds, etc., and plug those numbers into a formula ... Login to read more.

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