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International Automotive Technicians Network
Re: Talking to idiotic customers
Posted to Shop Management Forum on 7/26/2004

Hey Steve, I think it is too late for me now to start charging for roadtests....unless you have an idea to re-train (de-train) them out of things they have taken for granted all due to my stupidity! Too many owner/techs/managers/servicewriters(all of these and... Login to read more.