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International Automotive Technicians Network
Re: Damed When You Do, Damed When You Don't.
Posted to Shop Management Forum on 7/24/2004

Ahhhhhhhhh . . . . No.

I'm not saying your wrong, but it's just not me.

I don't reward customers that think I lie to them, even if they do apologize. To me that would be depriving customers that would never even "THINK" I'd BS them.

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