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International Automotive Technicians Network
Re: Talking to idiotic customers
Posted to Shop Management Forum on 7/23/2004

We have 10-20 cars per year towed in with engine DOA from overheating or lack of oil. I can not recall one instance where we could not determine the engine was fried in less than a half hour. I gave up trusting the owner to tell me if a car had been run withou... Login to read more.