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International Automotive Technicians Network
Re: Talking to idiotic customers
Posted to Shop Management Forum on 7/23/2004

Hi Gene,

Whatever amout of time you beleive you need should be sold up front with a discussion of what your going to do for the time invested. If its a problem that may take more than a baseline diag and more time may be neeed you will call after the first l... Login to read more.