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International Automotive Technicians Network
Re: Talking to idiotic customers
Posted to Shop Management Forum on 7/23/2004

If I were the customer I probably would have a hard time with 3 hrs. labor time. Shouldn't take three hours to tell the customer they have a bad engine. Most of the tests could be accomplished within 1.5 hrs. What exactly did you perform to convince the custom... Login to read more.