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International Automotive Technicians Network
Re: Customer ethics?
Posted to Shop Management Forum on 2/10/1998 3 Replies

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The way I handle Mr. Macho is this..... Mr Macho says "I want my plugs & wires replaced." I say "Ok we can do that, but can you please answer a question for me?" now i have his attention. "Do you want... Login to read more.

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