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Re: My Customer Learned a Lesson
Posted to Shop Management Forum on 7/22/2004 1 Reply

Hi Tom,

I think your title says it all, and you handled the job as a professional, by sticking to the facts. It is pretty clear that he made a mistake, reminding him of it would do little to endear him to you.

Offering clearly superior service is the way t... Login to read more.

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