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Re: Customer Priorities and Safety Concerns
Posted to Shop Management Forum on 7/18/2004 1 Reply

Brent, George stated that the vehicle was unsafe to drive and that was clearly stated on the RO/Invoice. Thats good.

Infact, you wouldn't test drive it.

BUT, you then stated that the customer was informed that his drive to the next shop would verify whethe... Login to read more.

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