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International Automotive Technicians Network
Re: Customer Priorities and Safety Concerns
Posted to Shop Management Forum on 7/17/2004

George, we have a place on our work order where it states that if we determine that if a vehicle is unsafe it will be towed away, not driven. We ask that the owner sign off on that before any work is done. I recently had a father from out of town screaming at ... Login to read more.